You warrant that all information you supply to us at the time of placing an order (Order) for products that are
offered for sale by us through the Site (Product Catalogue) and in connection with an Order made using the Site,
is true and correct.
By placing an Order you are offering to purchase a product on, and subject to the
following Terms of Supply. All orders are subject to availability and confirmation of the order price. Your
receipt of an order confirmation does not indicate our acceptance of your Order and it does not confirm our
offer to sell. Coolweave Pty Ltd | Silver Eagle Outfitters has the right to accept or decline your Order at any
time after receipt of your Order. All Orders placed must obtain pre-approval with an acceptable method of
payment of Coolweave Pty Ltd | Silver Eagle Outfitters. We may require additional verifications or information
before accepting any Order.
Coolweave Pty Ltd | Silver Eagle Outfitters reserves the right to refuse any
Order without giving reason. If we cancel an Order, we will make all reasonable attempts to contact you using
the details provided. All received monies will be refunded using the method of payment received.
We may correct any errors which appear on the Site and reject any Orders which have been received in connection
with such errors. Coolweave Pty Ltd | Silver Eagle Outfitters has the right to refuse or cancel any Orders
placed for Products listed at the incorrect price.
Coolweave Pty Ltd | Silver Eagle Outfitter's right to
refuse or cancel any Orders will apply whether or not the Order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your Order is cancelled, Coolweave Pty Ltd |
Silver Eagle Outfitters will immediately issue a credit to your credit card account in the amount of the charge.
Prices displayed on the Site are shown in Australian dollars and include GST, where applicable. Overseas orders are not charged Australia's GST. Prices are subject to change at any time. Delivery costs will be charged in addition to the price of the Products. Unless otherwise stated, any accessories shown in any image of Products are not included in the price.
Coolweave Pty Ltd | Silver Eagle Outfitters cannot be held responsible for an incorrect address being entered on your Order. If you complete your Order and then notice that the address details are incorrect, please contact Coolweave Pty Ltd | Silver Eagle Outfitters immediately.
You must pay Coolweave Pty Ltd | Silver Eagle Outfitters (Coolweave Pty Ltd) for the Products at the time of
placing your Order using the Site. Coolweave Pty Ltd | Silver Eagle Outfitters accepts Visa, MasterCard, PayPal,
Amex, and Direct Bank Deposit. You must comply with the terms and conditions of these providers.
If you elect to pay by Visa, MasterCard or PayPal, charging or debiting of your payment card will only be
made when you elect to pay for the items you have ordered at the end of the check-out. Prior to this step, your
Order will not be recorded or processed.
If the issuer of your
payment card refuses to, or does not authorise payment for any reason,
then you will be notified.
International Orders: Due to Covid-19 we are currently only shipping to NZ, USA and Canada
Coolweave Pty Ltd | Silver Eagle Outfitters does not convert the total price of Orders into other currencies. We will bill your credit or debit card or PayPal account in Australian dollars and the card company or PayPal will convert the charges for you. If you have any questions about currency conversions please contact your bank or financial institution. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company.
Customers outside
Australia may also be liable for any customs and import duty, quotas, permits, product restrictions and other
local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from
country to country, therefore we suggest that you check the requirements in your country before placing an
order. We will not be liable for any custom or import duties.
If you refuse to pay these fees you are
also refusing your parcel. If this happens, your parcel may be destroyed. We cannot be held accountable for any
packages destroyed, and your order will not be refunded. If we do have your parcel sent back to us instead of
being destroyed, we unfortunately must charge you for the shipping costs we are charged to have your parcel sent
back, along with any duties and taxes charged on that parcel.
Discount codes may be offered from time to time. These discount codes are only available for use until the lapse of the expiry date of those discount codes. Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited amount of time only. The entire amount of any discount code must be used in one single transaction. Refunds will not be given for any leftover value. Discount codes do not cover the cost of shipping.
Your credit card details are not stored by the Site, they are passed securely through Coolweave Pty Ltd's online
payment gateway. All supplied sensitive credit information is transmitted via Secure Socket Layer (SSL)
technology and then encrypted into our Database.
When placing an order, you undertake that you are an
authorised user of the credit or debit cards used to place your order. If you are not the cardholder listed on
the credit card, do not make a purchase using the Site. Coolweave Pty Ltd | Silver Eagle Outfitters will report
any instances of credit card fraud to the Australian Police and banking authorities.
In assessing your
request for goods or services, we may use your information for the purposes of the prevention and detection of
fraud.
If you receive any Products that you are unhappy with, you may return the item to Coolweave Pty Ltd | Silver
Eagle Outfitters within 30 days of receiving it and we will offer you a store credit or refund for the purchase
price of the item. The purchase price is the amount you paid for the Product and does not include any delivery
costs.
If you wish to exchange a Product for another size, it is your responsibility to pay the
postage back to us. We may offer you a once-off
only size exchange at free post back to you within Australia only.
International size exchange requests: We're not able to offer an exchange on returned items and all returned items will be refunded once they've been received. If you need a different size or colour of an item, please place a new order.
All items returned to us must be returned in the original
condition - unworn, un-activated and unwashed. We will not be able to accept any items for return which are not
in the original condition.
You are responsible for postage costs of returning the item. We recommend
using registered mail to return items, as Coolweave Pty Ltd | Silver Eagle Outfitters is not liable for any
items lost in the post.
If you have received a Product which is faulty or defective please contact us.
Under Coolweave Pty Ltd | Silver Eagle Outfitter's policy for defective or faulty items, you may return
your Products to us if the Products:
(a) are or become faulty through no fault of your own;
(b)
are not fit for a stated purpose or a purpose you made known to our sales staff; or
(c) don't match the
description for them.
Any Product returns must be made within a reasonable period of time and you will be
asked for proof of purchase. In the event of items determined defective or faulty by the Coolweave Pty Ltd |
Silver Eagle Outfitters returns staff, Coolweave Pty Ltd | Silver Eagle Outfitters will cover postage costs.
If a parcel is unclaimed and returned to us, we will give you the option to either resend the parcel (the shipping fee will be recharged), receive a refund or store credit. In the event that a refund is chosen, a processing fee of $9.00 may be charged. Freight costs will not be refunded.
To the extent not prohibited by law, in no event shall Coolweave Pty Ltd | Silver Eagle Outfitters be liable for
personal injury, or any incidental, special, indirect, or consequential damages whatsoever, including, without
limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or
losses, arising out of or related to your use or inability to use the Products, however caused, regardless of
the theory of liability (contract, tort, or otherwise) and even if Coolweave Pty Ltd | Silver Eagle Outfitters
has been advised of the possibility of such damages.
Some jurisdictions do not allow the limitation of
liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to
you. In no event shall Coolweave Pty Ltd | Silver Eagle Outfitter's total liability to you for all damages
(other than as may be required by applicable law in cases involving personal injury) exceed the amount you have
actually paid to Coolweave Pty Ltd | Silver Eagle Outfitters for the Products. The foregoing limitations will
apply even if the above stated remedy fails of its essential purpose.
We aim to process your order within 24-48 hours of it being placed. Coolweave Pty Ltd | Silver Eagle Outfitters
only ships orders Monday to Friday, during office hours, and does not operate on public holidays. Once an order
has left the Coolweave Pty Ltd | Silver Eagle Outfitters facility, it is in the care of Australia Post and your
local postal service. Coolweave Pty Ltd | Silver Eagle Outfitters is not liable for any errors made by these
services. You will receive an email informing you the tracking number of your parcel.
Once you have
received your parcel, please open it with care. Coolweave Pty Ltd | Silver Eagle Outfitters is not liable for
any items damaged during the opening of your parcel.
The estimated delivery time of orders within Australia is 1-5 business days after shipment. Your orders are
shipped using Australia Post's Parcel Post or Express Post service.
Each parcel is able to be traced. If you are not present at the delivery time, a note will be left and you
will be required to pick up the package from the Australia Post Office.
To confirm shipping times based
on your postcode visit, Australia Post.
Any guarantees or representations made as to delivery times are
subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Orders are usually shipped via Standard International Parcel Post from Australia, a traceable postage service. From the shipping date your parcel should
arrive at the ship-to address within 3 to 10 business days, depending on destination.
In some countries,
customs or import duties may be charged. These charges must be paid by the recipient of the parcel. We have no
control over these charges and cannot provide an estimate of what they may be. Customs policies vary widely from
country to country, please contact your local customs office for further information.
In Australia, statutory consumer protection laws including the Competition and Consumer Act 2010 (Cth) give you
rights which cannot be excluded, including consumer guarantees as to merchantability, fitness for purpose,
supply by description, repairs, and title. The preceding terms of supply are subject to the rights you have
under that legislation.
If Coolweave Pty Ltd | Silver Eagle Outfitters is liable to you under the
Competition and Consumer Act 2010 (Cth) or similar state legislation, to the extent to which Coolweave Pty Ltd |
Silver Eagle Outfitters is entitled to do so, Coolweave Pty Ltd | Silver Eagle Outfitters limits its liability
in respect of any claim under those provisions to: in the case of goods, at Coolweave Pty Ltd | Silver Eagle
Outfitter's option: the replacement of the goods or the supply of equivalent goods; the repair of the goods; the
payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of the cost of
having the goods repaired; and, in the case of services, at Coolweave Pty Ltd | Silver Eagle Outfitter's option:
the supplying of the services again; or the payment of the cost of having the services supplied again.
If you have any questions about these Terms of Use, please contact us using the information below:
