International orders shipping to NZ, USA and Canada
Orders are usually shipped via Standard International Parcel Post from Australia, a traceable postage service. From the shipping date your parcel should arrive at the ship-to address within 6 to 10 business days, depending on destination.
Shipping prices are calculated within the Shopping Cart and can be clearly seen before deciding to purchase your product.
All international orders are charged in Australian Dollars (AUD$). The total amount that you will see on your bank statement will be charged at the exchange rate determined by your bank or financial institution at the time of transaction. The exchange rate is determined by international credit card providers or banks, who may add an additional processing or administration charge. The international credit card holder is liable for this.
Any additional charges that are incurred for local taxes, customs and/or duties incurred once the product reaches your country are not included in the price shown at the checkout section of this website and are the responsibility of the person taking delivery of the product.
Any additional charges for customs clearance, import duties or local taxes are to be borne by the customer. We do not take any responsibility for these charges and have no control over what they may be. Please note we are unable to reimburse any costs incurred in relation to those matters and do not accept any responsibility for delays as a result, regardless of the circumstances.
We want you to feel comfortable and satisfied with your purchase. If for any reason you are dissatisfied with your purchase, you may return your item within 30 days of delivery for a full refund, subject to meeting the requirements of our international refund policy.
You may return new items sold / purchased online within 30 days of delivery for a full refund. If an item does not meet the needs of your application, we will refund the cost of your item, less any associated freight costs. If the product is activated (put in water) prior to returning it, a 25% restocking fee will be charged.
Contact our Customer Care team by Email: to initiate a return. You'll need to provide your order number, contact details and reason for return. Items should be returned in their original product packaging with the original product tags. Include a copy of your shipping confirmation email or order confirmation email in the package.
We're not able to offer an exchange on returned items and all returned items will be refunded less the shipping cost once they've been received. If you need a different size or colour of an item, please place a new order.
Special orders to customer specification are not eligible for return or refund unless defective.
If a parcel is unclaimed and returned to us, we will give you the option to either resend the parcel (the shipping fee will be recharged), receive a refund or store credit. In the event that a refund is chosen, a processing fee of $9.00 may be charged. Freight costs will not be refunded.
Let us know why you are returning the item (for example: wrong size, wrong item, didn't like colour, damaged in transit, etc.). In your e-mail, please include your Order Reference # and/or Invoice number.
Silver Eagle Outfitters, Australia
Returns Dept.
705 Dalmore Road
CARDINIA, Vic. 3978 Australia
Shipping return charges must be pre-paid. We cannot accept C.O.D deliveries. We require that returned items are insured during delivery (such as Australia Post 'Extra Cover') to safeguard against loss. All returns are subject to inspection before a refund is processed. We refund you the same way that you initially paid for your order excluding any delivery charges within 15 business days of receiving your returned item.
If you have any questions about your return, please Email or phone us on +61 3 5998 8336.
