Customer Service

What we offer?

We strive to offer superior customer service to accompany our fine quality cooling apparel. While we try to answer all phone calls as we receive them, sometimes it is necessary to leave us a message, and we will return your call as soon as possible. We reply to all emails as we receive them, and we work to reply quickly.

Payment

We offer as many ways for you to pay whilst shopping with us.Payment Options Unlike many on-line shops you don't need a credit card to shop with us. Below you will see a list of other payment methods we currently accept. These choices are also available at check-out through our online shopping cart.

1Direct Deposit

If you choose "Wire Transfer" we will contact you with our Bank details for you to directly deposit the money into our bank account.

2Cheque/Money Order

Please post to:
Coolweave Pty. Ltd.
705 Dalmore Road
Cardinia, 3978 VIC.
Goods will be shipped as soon as your cheque is cleared.

3Cash on Delivery

If you choose C.O.D. your article will be delivered to the postal outlet closest to your address, and you will be informed that there is a C.O.D. item awaiting collection. Australia Post accept payment by cash, EFTPOS and all major credit cards.

Bulk Order Discounts

Silver Eagle welcome bulk order enquiries on a number of our CoolChampions Cooling Products. Simply request 'quote' on the contact us form, informing the Product/s and Quantity/s you require. Bulk Order Discounts are for 5+ of a single item and the prices will vary according to how many you require. Prepayment is required.

Business Wholesale Enquiries

If you wish to re-sell our products please contact us to discuss. In Australia you will need to be a Registered Business and holding a current ABN. The requirement would be a 'starter pack' i.e. MQO per unit would apply.

Delivery

We mail your parcels either Standard Delivery or Express Post. These choices can be selected at Check-Out.

Some items (Wholesale) have a lead time of 3 to 4 weeks from the date of your order - we will advise.

Guarantee

Silver Eagle Outfitters offers 30-day satisfaction guarantee on each item we sell with the exception of the items listed below. We request that you please try on your product to verify the correct size prior to activating the product for cooling.

If the item is not the correct size or does not meet the needs of your application, we will either exchange your product or refund the cost of your item, less any associated freight costs. Silver Eagle GuaranteeIf the product is activated prior to returning it for an exchange or refund, we must charge a 25% restocking fee.

Additionally, if you find any defects with the make or function of your product within one full year of purchase, you may return it to us for an exchange or refund.

does not cover:
accidental damage, improper care, laundering, negligence, animal attack or normal wear and tear. 

100% Secure Ordering

For the protection of our customers, we provide a secure server for those services that contain confidential information. Our Shopping Cart and all Web forms within this website are protected by 128 Bit Secure Socket Layer Technology (SSL) delivered by our ISP (Small Green Tree Ltd). This is an advanced encryption technique conforming to industry "Best Practice". It ensures secure data transfer between your browser and the secure server. When your web browser is set to its defaults, a small yellow lock in the status line of your browser will appear.

Need Help Fast?

If for any reason you have a question, we can help you! Simply Email our or we can answer any queries by phone.
Tel:  (03) 59988336